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Welcome to Flying Tiger Copenhagen’s Online Store! At Flying Tiger Copenhagen, we want to make you smile when using our products and gifting them to somebody you care about. Making people feel good is deeply engrained in our values. These values are extended to how we process data about people, data about you.
This privacy notice aims to provide you with clear and transparent information about how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (“GDPR”) when you visit our Online Store www.flyingtiger.com (“the Online Store”).
When we say “Zebra”, “we”, “our”, “us”, etc., we are referring to our company Zebra A/S. Zebra is a variety store chain headquartered in Copenhagen, Denmark with locations around the world. Flying Tiger Copenhagen is a brand owned by Zebra. Zebra also owns Digital Flying Tiger A/S, which is a affiliate that delivers digital services, so that you can shop with our Online Store and get your orders delivered.
However, when it comes to processing information about you, it is Zebra who you entrust your personal data with and who is responsible for ensuring that your information is processed in accordance with applicable data protection laws. As a data controller located in Denmark, Zebra follows the requirements by both the European General Data Protection Regulation (GDPR) and national data protection laws.
Our address is:
Zebra A/S
Strandgade 71-73
1401 Copenhagen, Denmark
CVR no.: 15690488
See section 7 on how to get in touch with us.
We collect personal data about you to be able to provide and deliver our products to you, to give you a fun shopping experience, and to provide support to you. We obtain most of your personal data directly from you.
We process your personal data for your shopping convenience, to manage and fulfil your orders, assist you with inquiries and claims, and to meet our legal obligations, including customer protection laws and local accounting laws.
We also collect personal data about you to improve our products and services, to optimize your experience on our website or mobile app, when you engage with us via our social media accounts, and when you choose to receive personalized offers and other marketing material from us.
Below, you can learn more about the various purposes for processing your personal data in different situations, the lawful basis for processing your information, how long we store the personal data and who we share it with.
We only process your personal data, when the processing is in line with one of the lawful basis that are defined by the General Data Protection Regulation. Most often the lawful basis for processing your personal data by us will be:
Consent (Article 6(1)(a) GDPR) = we process personal data when you consent to it;
Performance of contract (Article 6(1)(b) GDPR) = we have to process your personal data to fulfil our contract with you, for example when delivering purchased items to you;
Compliance with legal obligations (Article 6(1)(c) GDPR) = we process your personal data when we have legal obligations to do so;
Legitimate interest (Article 6(1)(f) GDPR) = we process your personal data when it supports our business operations without infringing on your own rights and interest.
In the detailed descriptions below on how we process your personal data, you will be able to read which lawful basis the processing is based on.
You have the option to create a Flying Tiger Copenhagen customer account with us. Your customer profile will make it easier for you to interact with our Online Store and provides you with the convenience to store your address, shipping information, payment details and purchase history under your profile for faster check-out.
To establish and manage your account, we ask certain information from you. Creating a customer account is optional and not necessary to purchase products on our Online Store.
Creating a Flying Tiger Copenhagen account
Name, email address, password
Legitimate interest in providing you with a Flying Tiger Copenhagen account for a convenient shopping experience.
5 years from end of the fiscal year of your last purchase or log-in (following a period of account inactivity or request for account deletion).
Choosing to store address(es) and a phone number with us (optional)
Postal address, shipping address(es), country, phone number. In some cases, names of receivers of your orders, including company names.
Consent
Until you delete the information from your account or 5 years from end of the fiscal year of your last purchase or log-in (following a period of account inactivity or request for account deletion).
To process and fulfil your purchase, we ask certain information from you.
Purchasing as a guest
Order ID, email address, name, postal address including country, phone number, order details, shipping method, shipping address, billing address, payment ID, choice of payment instrument.
Performance of contract
5 years from end of fiscal year in which the purchase was made, to oblige with applicable bookkeeping laws (e.g. the Danish Bookkeeping Act). In some countries, the retention may be longer due to varying local bookkeeping law requirements. In specific situations, we may defer from our general retention periods (in case of, e.g., complaints, objections, or other specific situations).
Device, browser-name, browser-version, public-Ip-address.
Legitimate interest related to fraud prevention
Purchasing with a Flying Tiger Copenhagen account
Account ID, account holder information, order details, shipping method, shipping address, billing address, order ID, Payment ID, choice of payment instrument.
Purchasing with a Flying Tiger Copenhagen account Account ID, account holder information, order details, shipping method, shipping address, billing address, order ID, Payment ID, choice of payment instrument. Performance of contract 5 years from end of fiscal year in which the purchase was made, to oblige with applicable bookkeeping laws (e.g. the Danish Bookkeeping Act). In some countries, the retention may be longer due to varying local bookkeeping law requirements. In specific situations, we may defer from our general retention periods (in case of, e.g., complaints, objections or other specific situations).
Device, browser-name, browser-version, public-IP-address
General order delivery process (logistics & warehousing)
Order ID, name, shipping address, product details
Performance of contract and legitimate interest in relation to investigation of failed delivery
6 months from order date
Last-mile delivery (choice of delivery option)
Order ID, name, shipping address, selected shipping option, preferred pick-up location, optionally phone number
Accounting compliance
Information on invoices including payment ID, name, billing address, choice of payment method, billing date, order date, specific purchase details.
Compliance with a legal obligation
5 years from end of fiscal year in which the purchase was made, to oblige with applicable bookkeeping laws (e.g. the Danish Bookkeeping Act). In some countries, the retention may be longer due to varying local bookkeeping law requirements.
In some of our European markets, we offer the opportunity to pay with a Scan & Go App when visiting selected stores. When you shop in these stores using the Scan & Go app, we collect some information on you and your purchase from the app provider. Below, you can read more on how we process your personal data in this regard. If you have given your consent to our marketing activities in the app, please refer to section 3.5 on marketing activities to see how we process your personal data in this regard.
The app provider is data controller for their own processing of your personal data.
In-app shopping
Data of purchase, store ID, receipt ID, order ID, customer ID, items scanned, items purchased, choice of payment in the app, payment service provider, payment method, brand of credit card used, transaction ID, transaction value of each purchase.
Performance of contract and legitimate interest in relation to information on items scanned as we have a legitimate interest in creating statistics and conducting analysis on our customers’ purchase behaviour.
Accounting
Information on invoices (including name, address, phone number, email address and in some instances workplace). Choice of payment instrument, specific purchase details.
Compliance with legal obligations to oblige to the Danish Bookkeeping Act.
When you contact us via our Customer Service form, social media, or by email, we collect personal data related to your query, so we can support you with your request.
In case you file a claim that a product is defective, we will process your name, contact information and country as well as information provided by you in connection with filing of the claim and our correspondence. This is to ensure a compliant handling of your claim and to protect and fulfil your rights as a consumer.
If handling of the claim requires processing of health information, we will only process such sensitive personal data after receiving your consent, if consent has been provided or if it is necessary for the establishment, exercise, or defence of legal claims.
Managing and answering enquiries (non-order and fulfilment related)
Name, country, email address and potentially phone number, as well as any other information provided by you in the correspondence.
Legitimate interest in managing enquiries.
Information deriving from communications will be deleted 6 months from conclusion of the communication/resolving the issue.
Assisting with an order
Order ID, customer ID, address, shipping address, invoice (date of purchase, product amount, product names, transaction details).
6 months from conclusion of the communication.
Assisting with a shipment
Customer ID, order ID, phone number, invoice (date of purchase, product amount, product names, transaction details), selected shipping carrier, in some cases updated shipping address.
Assisting with a defective item
Customer ID, order ID, purchase evidence, purchase date, sometimes photo or other evidence of defect item, choice of resend or refund.
Compliance with a legal obligation (warranty)
2 years from purchase date
Assisting with a refund request
Customer ID, order ID, purchase evidence, expense date, bank account number, bank routing number, name of bank account holder.
Resending an invoice
Customer ID, order ID, payment ID, invoice (date of purchase, product amount, product names, transaction details).
Forwarding inquiries regarding in-store purchases outside of Denmark to local market teams
Name, contact details, email address, date of purchase, country of purchase
Legitimate interest
Managing chargeback disputes
Managing chargeback disputes Customer ID, order ID, original expense date, shipping address, shipment courier, shipment tracking information, bank account number, bank routing number, name of bank account holder, if relevant customer account tracking information, all communication between Customer Service and the customer. Legitimate interest 6 months from conclusion of the communication.
Processing disputes and claims handling on external payment platform(s)
Processing disputes and claims handling on external payment platform(s) Customer ID, order ID, Payment ID, tracking link, email address, customer’s email address on external payment platform, invoice (date of purchase, product amount, product names, transaction details), documentation about claim or dispute provided by the customer, all communication between Customer Service and customer. Legitimate interest 6 months for correspondences between our Customer Service Team and customer. Please note that processing of data on external payment platforms are regulated by that platform provider’s own privacy notice, incl. retention periods.
6 months for correspondences between our Customer Service Team and customer. Please note that processing of data on external payment platforms are regulated by that platform provider’s own privacy notice, incl. retention periods.
Managing and responding to Data Subject Rights Requests (DSRRs)
Account ID, customer ID, email address, name, all personal data we have stored on the individual that is relevant for the request.
6 months from conclusion of the DSRR.
When you purchase a product in our Online Store or use our Scan & Go app, you have the option to sign up to receive marketing materials from us, for example to receive our newsletter, participate in contests or receive personalized offers. You can also sign up for marketing material without having a Flying Tiger Copenhagen account with us or even purchasing a product.
If you do have a customer account with us, we use your profile’s information to understand which of our products and offers may be interesting to you, so we can provide you with offers of your interest.
You can unsubscribe from receiving marketing material from us at any time by clicking the unsubscribe button at the bottom of our newsletter or by contacting our Customer Service.
Storing your marketing consent
For subscribers, we collect your marketing consent
Legal obligation
We process the information while the consent is active, cf. the below.
Distribution of our electronic newsletters
For subscribers on our website, FTC Club app and Scan & Go App we collect Email address. The newsletters are segmented to you based on your contact information (country), products you are interested in (visit- and search history), and previous purchases (purchase history) on our website and/or the Scan & Go app.
Marketing consent
We store the information up to 2 years after the last engagement with our newsletter, or your account, to document compliance with local marketing laws (e.g. the Danish Marketing Practices Act).
Participation in marketing games, and competitions
For participants we collect full name, address, email address, country
Legitimate interest in relation to identifying participants and being able to send prize(s) to winner(s).
We process the information for the duration of the game/competition and for 12 months hereafter.
Analysis and statistics of our marketing material (pixels)
If you have interacted with our marketing material, we collect information on what products, news, etc., you click on in our marketing communications to you.
We process the information for as long as the consent is in use.
All personal data used to create statistics and analyse reactions to our marketing communications is deleted within 24 months of collection.
Hosting events
For persons registering for an event, we collect contact information, including name, phone number, email address and address.
Legitimate interest in relation to hosting events, including administrating registrations for the event.
The information is deleted 12 months after the event is held.
In some of our European markets, we offer a Flying Tiger Copenhagen Club (“FTC Club”) through our Flying Tiger Copenhagen App (“FTC App”).
Signing you up to the FTC Club, including login creation and verification
Phone number incl. country code
Performance of a contract
Until you close your profile, or it is terminated pursuant to the FTC Club Terms (available in the FTC App). Note that we may store and process your personal data beyond this period for statistical purposes, prevention of fraud, dispute resolution and legal compliance purposes to the extent permitted by law.
Providing you with FTC Club benefits and services as an FTC Club member
Email address (unique identifier), Information related to use of benefits, offers (e.g. voucher used, Club ID, store ID, timestamp for purchase using a voucher)
Ensuring continuous improvements, optimisation, analytics, and member segmentation for a better experience as well as relevant benefits and services in general pertaining to the FTC Club.
Birth date, zip code, country, information related to your use of benefits (e.g. voucher used, Club ID, store ID, timestamp for purchase using a voucher)
Legitimate interest in ensuring continuous improvements of the FTC Club as well as benefits and services, and better benefits, offers and experience in general.
We process the information for the duration of the game/competition and for 12 months hereafter.Until you close your profile, or it is terminated pursuant to the FTC Club Terms (available in the FTC App). Note that we may store and process your personal data beyond this period for statistical purposes, prevention of fraud, dispute resolution and legal compliance purposes to the extent permitted by law.
For use of your email address in relation to marketing, see section 3.5 above.
At Flying Tiger Copenhagen, we want to provide you with a fun shopping experience and offer products that matter to you and the people you gift our products with. Therefore, we like to understand what products you and other customers value, and what would make your shopping experience with us better.
To understand our customers better, we conduct customer insight activities. For that we may use online customer profiles and group customers together (customer segments), so we can run statistical analysis.
Whenever possible, we use privacy enhancing measures, such as pseudonymisation and anonymization, so we can create a statistical overview while minimizing identifiable personal data.
Customer insight reporting and statistics (analysis and research) for the purpose of product improvement and business development
Account details, purchase history
Legitimate interest in improving our products and services
6 months from completion of reports/statistics
Marketing via advertisements on websites or digital platforms other than our own.
Information on what website you were visiting when clicking on our advertisement, including traffic on the page, time, what you clicked on, pages or content visited, browser type, IP address, information on your device type (computer, smartphone, etc.) and the features used.
According to the Danish cookie regulation, marketing cookies may only be used if you accept such cookies. When you are asked to accept cookies, you are also asked for your consent to the processing of your personal data, in accordance with Article 6(1)(a) of the GDPR.
Personal data obtained via cookies is deleted when the relevant cookie expires, or when you delete the cookie(s) or withdraw your consent. You can see the lifetime of different cookies and read more on how to delete cookies or withdraw your consent in the cookie policy on the website you visited, and in our Cookie Notice.
When you visit our social media profiles, the social media providers use cookies to collect and process personal data on your behaviour, in accordance with the consent you may have given to the social media provider. We will also receive statistics on e.g. demographics and geography from the social media providers. The statistics are gathered via plug-ins from the social media (e.g. "Page Insight" on Facebook). Below, you can read more about our processing of your personal data when you visit our social media profiles.
Zebra has a joint controllership with the social media providers regarding personal data collected and processed when you visit our social media accounts and when information collected via our website is shared with social media providers. You can read more about our joint controllership in section 4.
Promoting our business on social media and interact with customers/ social media users.
Information you have made available through settings on Facebook, Instagram, TikTok and LinkedIn as well as your reactions, comments or sharing of our posts, or when you tag us in your posts, etc.
Legitimate interest in promoting our business via our presence on social media and to interact with our customers or other social media users.
We have joint controllership with the suppliers of the social media platforms.
Information provided to us through social media is deleted when the post is deleted or when you choose to withdraw your reaction to our post (like, comment, share, etc.)
If you do not delete your post, comment, etc., the information will be deleted after 5 years.
When you tag us in your social media post, for example on Instagram, we might send you a message and ask if we can publish your photo on our Online Store and in our marketing channels. With your permission, we will publish your photo and social media handle for example on our Online Store, where online visitors can click on it to see your post to the photo and can click through to your post on the social media platform.
Promoting our products via customer engagement on our website and marketing channels.
Your photo, your social media username, your post, and any other information you provide us with.
We ask for your consent before using your photo or post.
Your photo will be removed from our Online Store or marketing channels 5 years after you have given your consent at the latest unless you have withdrawn your consent prior to that.
See section 7 on how to contact us to withdraw your consent in this regard.
When you visit our Online Store or Club App, for example for searching for products, news or to contact our Customer Service, we collect personal data through cookies and similar technologies.
When you first visit our Online Store or Club App, we set the cookies that are necessary for you to use our website (necessary cookies). If you consent to additional cookies (statistical cookies, marketing cookies, functional cookies etc.), we will set these cookies to analyse and improve the use and performance of our website and products, to show you relevant marketing material, and to save your preferences on our website. You can manage your consent preferences to cookies by clicking on the cookie banner at the bottom of our Online Store.
For further information on type, purpose, and retention period for our use of cookies, please refer to the cookie banner at the bottom of our Online Store or to our Cookie Notice.
On our website, we have content, or plug-ins from third-party websites. This includes, e.g., posts from Instagram. When you interact with third-party content, information will be delivered directly from your device to the third party. The browser sends information that your device has visited our website, as well as information on your browser, your operating system, which URL you visit and your IP address. In these cases, you will be able to read more in the privacy policies of the third parties in see section 4.
If you interact with plug-ins from Facebook, Instagram, TikTok and LinkedIn on our website, the social media providers use cookies to collect and process personal data on in accordance with the consent you may have given to the social media provider.
We share your personal data internally within Zebra and with external parties primarily providing services on our behalf.
Sharing within the Flying Tiger Copenhagen Group:
We share your personal data within Zebra A/S and with our affiliates (local markets) to support our business operations as well as to ensure compliance with safety and legal requirements. This includes customer service, and in some cases in relation to marketing activities.
Sharing with carriers:
When you make a purchase in our Online Store, we share information with the carriers who will deliver your purchased goods, to deliver tracking information to you, to contact you if needed and to answer your delivery related inquiries.
Sharing with our service providers:
We share personal data with our trusted service providers who support us in providing our services to you as well as our various business activities. These service providers are our data processors which means they only process personal data in accordance with the written instruction we give then.
These service providers support us in providing our Online Stores to you, support our Customer Service activities, manage orders, payment and fulfilment as well as our inventory.
Our service providers also provide e.g., IT systems and technology-related services, e.g. in relation to our Online Stores, when we send you email or SMS marketing, conduct targeted marketing activities, marketing analytics, when we offer competitions or similar either online or in our stores and when we host events for our customers. In addition, our service providers also support us with consent management, e.g., in relation to cookies and the Scan & Go app and our internal communications.
Sharing with banks and payment providers:
We may share data with your bank or payment provider in case of charge back and claims resolution.
Sharing with social media providers:
Zebra has a joint controllership with social media providers in relation to some of the services Zebra receives from these providers. You may exercise your rights under the GDPR towards us and the social media providers. You can find a more detailed description of the joint controllership here:
Facebook and Instagram (Meta)
TikTok
LinkedIn
You can read about the social media providers' own processing of personal data in their privacy notices here:
Sharing with our external advisers:
If necessary, e.g., in relation to any disputes (e.g. in relation to a product or purchase) or when we otherwise need external advice, we may disclose information to our advisers, including e.g. auditors and lawyers. It depends on the situation what personal data may be disclosed.
Sharing with governmental agencies or law enforcement:
Zebra may disclose your personal data to governmental or regulatory agencies, or competent law enforcement to the extent we are required to do so. This can e.g. be to comply with our legal obligations, or an order issued by the court or other competent legal body, to be able to enforce this notice or any other of our terms. To protect the rights, properties or security of Zebra and the Flying Tiger Copenhagen Group, our employees, customers, or other individuals. agencies for the reason of legal compliance.
Sharing for security reasons and fraud prevention:
Zebra may share personal data with other companies and organisations in relation to security and fraud prevention to ensure the security of your transactions and preventing fraud, identity theft and other malicious actions as well as reducing credit risk. This includes exchanging information with other companies and organisations with the aim of identifying and preventing fraud and other malicious activities.
Our customers’ personal data are primarily collected and processed within Denmark and other European countries where we offer our Online Store and deliver purchased products to.
Some of our suppliers and external partners are located outside the European Union (EU) and the European Economic Area (EEA, includes the European Union as well as Iceland, Liechtenstein, and Norway) and may have access to your personal data while supporting our business operations.
Unless the country in question has been approved by the European Commission as having sufficient level of data protection, e.g. the UK and companies located in the US that are covered by the EU-US Data Privacy Framework, the basis for the transfer is the European Commission's Standard Contractual Clauses.
If you want additional information about our transfer of personal data to third countries, including a copy of the above-mentioned standard contractual clauses, please reach out to us.
The GDPR gives you specific rights regarding your personal data. We are happy to assist you with your data protection rights. You can make a rights request with our dedicated Customer Service Team via our Customer Service Form.
Under the GDPR, you have the following data protection rights:
Right to be Informed and have Access: You have the right to have confirmed whether collection or processing your personal data has taken place, and, if so, you have the right to request a copy of your personal data in a digital format.
Right to Data Rectification: You have the right to request that we correct any inaccurate personal data, and that we complete incomplete personal data.
Right to Erasure: In certain circumstances, you have the right to request that we erase personal data concerning you; for example, if processing is no longer necessary for the purposes in which the personal data was originally collected for.
Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data, for example, if you believe that the personal data is not accurate or lawfully processed.
Right to Object to the processing: In certain circumstances, you have the right to request that we stop processing your personal data. You have a right to object to the processing of your personal data for direct marketing at any time. If you object, the personal data cannot be processed for the purpose of direct marketing.
Right to Data Portability: In certain circumstances, you have the right to receive the personal data you have provided us with in a structured, commonly used, machine readable format, and the right to have us transmit the data to another entity, where technically feasible.
Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal data, where consent is the lawful basis. For example, if you wish to unsubscribe from our newsletter, you can withdraw your consent by clicking the unsubscribe button at the bottom of the newsletter or by contacting Customer Service via the link above. You can change your consent to our use of cookies, by clicking the cookie icon at the bottom of our website. You can also contact us for assistance,
If you withdraw your consent, the withdrawal will not affect the lawfulness of processing that has already been carried out based on your consent.
You can read more about your rights in the Danish Data Protection Agency's guidelines on data subjects' rights, which is available here (only in Danish).
There may be conditions or limitations on these rights. It is therefore not certain, for example, you have the right to data portability in the specific case - this depends on the specific circumstances of the processing activity.
We are not required to employ a Data Protection Officer (DPO). However, our designated Customer Service Team is happy to help with any questions, concerns, or requests regarding the processing of your personal data, and in assisting you in exercising your data rights.
You can reach us via our Customer Service Form or per mail at onlinesupport@flyingtiger.com.
If you want to lodge a complaint with a supervisory authority about our processing of your personal data, you can do so by contacting the Danish Data Protection Agency.
If you are a resident of another EU country and would like to contact your local supervisory authority, you can find an overview of authorities and their contact details here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.
This Privacy Notice was last updated May 2024.
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We encourage you to review this notice periodically for any updates. Thank you for trusting Zebra A/S with your personal data. We are committed to protecting your personal data and doing the right thing, so you can have a great experience with our products and services.
Warm regards,
Your Flying Tiger Copenhagen Team 🛍️
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